· Servicing client accounts with day-to-day needs, ongoing tracking, and ad hoc requirements

· Building and maintaining excellent relationship with key client stakeholders

· Final approval and send out of ongoing client reports & deliverables, where authorized by your account director

· Strategic analysis report development with Account Director support

· Utilizing resources through the effective organisation of the global CARMA operation teams

· Line managing, coaching and developing Senior Insights Analysts and Insight Analysts

· Supporting Head of Insights in team resource planning

· Escalating roadblocks to in a proactive & timely manner with suggestions for solutions

· Retention of clients, broader identification of opportunities for revenue growth of existing client base

· Assisting in development of briefs for new and existing clients

· Implementing client account briefs successfully

· Taking full responsibility and ownership for smaller client accounts

· Where account ownership is held, ensuring all contracts are signed, up-to-date and POs are in place.

· Creating meeting summaries (when no junior is present), signing off (when no senior present) and communicating to clients/team.

Skills

Technical Competencies/Skills   

• Knowledge in MS Office, mainly PowerPoint and Excel.
• Excellent command of English and Arabic.
• Excellent report writing skills.
• Ability to evaluate and ensure the quality of content for new-business and client pitches.
• Excellent communications skills. 

Education  

• BA in Journalism, Business Analytics, Communication, Advertising, Marketing, Public Relations or any related field.