Technical Support Professional
IBM - Cairo


Job description
For IBM's US clients Software Support Specialists are required to deliver post sale Remote Technical Software Support Services for the Microsoft in English
• Providing initial remote technical software support for Microsoft to clients
• Interacting with client and IBM functions consistently until problem solution
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Performing problem management and end-to-end problem ownership
• Logging all related activities for each customer query and handling client data securely
• Employing IBM's standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Willingness to work in swing/night shifts – US prime shift
• Participating in scheduled offshift (callout)

Required
Bachelor's Degree
At least 1 year experience in Software Support
English: Fluent
Arabic: Fluent
Preferred
At least 3 years experience in Software Support
Additional information
• Problem solver
• Excellent communication and listening skills
• Team player
• Very good analytical skills
• Eagerness/willingness to learn
• Ability to perform under pressure
• Ability to multi-task
• Willingness to travel

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, age, or veteran status.

To Apply

https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GTS-0727106